nustal Terms & Conditions

1 Introduction

These Terms & Conditions ("Agreement") govern the relationship between nustal ("the Platform," "we," "us," or "our") and any individual ("Player," "you," or "your") who accesses, registers on, or uses the nustal online gaming platform available at nustal.net and its associated mobile interfaces.

nustal is operated under the regulatory framework of the Philippine Amusement and Gaming Corporation (PAGCOR), the duly authorized gaming regulatory body of the Republic of the Philippines. All gaming activities conducted through nustal are subject to PAGCOR rules, regulations, and directives as may be amended from time to time.

This Agreement, together with nustal's Privacy Policy, Responsible Gaming Policy, and any specific game or promotional terms published on the platform, constitutes the entire legal agreement between you and nustal. In the event of any conflict between these Terms & Conditions and any supplementary document, these Terms & Conditions shall prevail unless expressly stated otherwise.

This Agreement is effective as of 1 January 2026 and supersedes all prior versions of the nustal Terms & Conditions.

2 Definitions

For the purposes of this Agreement, the following definitions apply:

• "Platform" means the nustal online gaming website accessible at nustal.net, including all games, features, services, promotional tools, and account management functions.
• "Account" means the registered player account created by you on the nustal platform.
• "Balance" means the total sum of real-money funds held in your nustal Account at any given time, excluding bonus credits unless otherwise specified.
• "Bonus Credits" means promotional credits, free spins, free bets, or other non-cashable incentives credited to your Account pursuant to a nustal promotion.
• "Wagering Requirement" means the minimum number of times a bonus amount must be wagered before it or any winnings derived from it become eligible for withdrawal.
• "KYC" means Know Your Customer identity verification procedures required by PAGCOR regulations and anti-money laundering laws applicable in the Philippines.
• "PAGCOR" means the Philippine Amusement and Gaming Corporation, the government agency responsible for regulating gaming operations in the Philippines.
• "Prohibited Jurisdiction" means any country, territory, or jurisdiction from which access to or use of the nustal platform is restricted or prohibited under applicable law.

3 Eligibility

To be eligible to register and maintain an active nustal Account, you must satisfy all of the following conditions at all times:

• You are at least twenty-one (21) years of age.
• You are physically located within the Philippines at the time of play, unless otherwise permitted under applicable PAGCOR regulations.
• You are not a current employee, contractor, director, officer, or immediate family member of any such person employed by nustal or any of its affiliated entities, game providers, or payment processing partners.
• You are not registered on any self-exclusion list maintained by PAGCOR or nustal.
• You are not accessing the platform from a Prohibited Jurisdiction.
• You have the legal capacity to enter into a binding contract under Philippine law.
• You are playing strictly for personal entertainment purposes and not on behalf of any third party.

nustal reserves the right to request documentary proof of eligibility at any time. Failure to provide satisfactory proof within a reasonable timeframe specified by nustal may result in account suspension and withholding of pending withdrawals pending investigation.

4 Account Registration

To access real-money gaming features on nustal, you must complete the registration process and create an Account. By submitting your registration details, you warrant that all information provided is accurate, current, and complete.

4.1 Single Account Policy

Each individual player is permitted to hold only one (1) nustal Account. The creation or maintenance of multiple accounts — whether using the same or different identity details, payment methods, or device identifiers — is strictly prohibited. Where nustal identifies duplicate accounts, it reserves the right to close all associated accounts, forfeit all balances including any pending withdrawals, and report the matter to PAGCOR where required.

4.2 Identity Verification (KYC)

nustal is required by PAGCOR regulations and Philippine anti-money laundering law to verify the identity of all players before processing any withdrawal. KYC verification typically requires submission of one or more of the following documents:

• Government-issued photo identification (Philippine passport, driver's license, SSS ID, UMID, PRC ID, or equivalent).
• Proof of address dated within the last three (3) months (utility bill, bank statement, or barangay certificate).
• Additional documents as may be required based on transaction volume or risk assessment.

nustal may place a hold on withdrawal requests until KYC verification is completed to the satisfaction of our compliance team. This is a regulatory requirement and not a discretionary restriction.

4.3 Accuracy of Registration Data

You are obligated to keep your registration information accurate and up to date. Any change in name, address, contact details, or payment method must be updated promptly through your Account settings or by contacting nustal support. nustal will not be liable for any losses arising from outdated or inaccurate account information.

5 Account Security

You are solely responsible for maintaining the confidentiality and security of your nustal login credentials, including your username, password, and any two-factor authentication codes. You must not share your login details with any other person under any circumstances.

• nustal strongly recommends enabling two-factor authentication (2FA) via SMS OTP on your Account.
• You must notify nustal support immediately upon becoming aware of any unauthorized access to or suspicious activity on your Account.
• nustal will not be liable for any losses resulting from unauthorized use of your Account where you have failed to maintain reasonable security precautions.
• nustal support staff will never ask for your full password. Any communication purporting to request your password should be reported to nustal immediately.

6 Deposits & Payments

nustal accepts deposits via the following Philippine payment methods: GCash, PayMaya, BDO, BPI, Metrobank, UnionBank, and InstaPay. Minimum deposit amounts are displayed on the deposit screen at the time of transaction and may vary by payment method.

6.1 Deposit Processing

Deposits made via GCash and PayMaya are typically credited to your nustal Account within minutes of successful confirmation from the payment provider. Bank transfers via BDO, BPI, Metrobank, UnionBank, and InstaPay are subject to the processing schedules of the respective financial institutions and may take longer during weekends or Philippine public holidays.

6.2 Accepted Funds

You may only deposit funds from payment accounts registered in your own name. Third-party deposits are strictly prohibited. nustal reserves the right to return funds and suspend the Account where it is determined that deposited funds originate from a third party, regardless of stated intent.

6.3 Currency

All transactions on nustal are denominated in Philippine Peso (PHP / ₱). Deposits made in foreign currency will not be accepted. nustal does not charge currency conversion fees, but your bank or e-wallet provider may apply their own charges for currency-related transactions.

6.4 Failed Transactions

If a deposit transaction fails after funds have been deducted from your payment account, you must contact nustal support with your transaction reference number. nustal will investigate and, where the deduction is confirmed, credit the amount to your Account or coordinate a refund through the originating payment channel.

7 Withdrawals

Withdrawal requests from your nustal Account are subject to the following conditions:

• Your Account must have completed KYC verification before any withdrawal will be processed.
• Withdrawals will only be processed to a payment account registered in your own name. nustal will not process withdrawals to third-party accounts under any circumstances.
• Any applicable wagering requirements on bonus credits must be satisfied before bonus-derived winnings are eligible for withdrawal.
• Minimum withdrawal amounts are displayed on the withdrawal screen and vary by payment method.
• nustal reserves the right to conduct additional security checks on withdrawal requests that exceed certain thresholds or that are flagged by the platform's risk management systems.

7.1 Processing Times

GCash and PayMaya withdrawals are typically processed within an average of five (5) minutes for verified accounts during standard operating hours. Bank transfer withdrawals to BDO, BPI, Metrobank, UnionBank, and InstaPay are generally completed within the same business day for requests submitted before the applicable daily cut-off time. nustal is not responsible for delays caused by the receiving financial institution.

7.2 Withdrawal Holds

nustal may place a temporary hold on withdrawal requests pending completion of AML checks, KYC verification, or investigation of suspected fraudulent activity. Players subject to a withdrawal hold will be notified via their registered contact details. nustal aims to resolve all holds within five (5) business days barring exceptional circumstances.

8 Bonuses & Promotions

nustal offers various promotions to eligible players from time to time, including welcome bonuses, deposit match bonuses, cashback offers, free spins, and loyalty rewards. The following general conditions apply to all nustal bonuses unless specifically stated otherwise:

• Bonuses are available to eligible players aged 21 and above only.
• Each promotion may only be claimed once per player, per household, per device, and per IP address unless explicitly stated otherwise in the promotion terms.
• Bonus Credits are non-transferable and have no cash value until wagering requirements are fully met.
• Wagering requirements must be completed within the timeframe specified in the individual promotion terms. Unused Bonus Credits and associated winnings will expire at the end of this period.
• nustal reserves the right to modify, suspend, or withdraw any promotion at any time and without prior notice, subject to applicable PAGCOR regulations.
• Any attempt to abuse promotions — including but not limited to matched betting, arbitrage, use of automated software, or collusion — will result in forfeiture of all bonus amounts and may lead to account termination.

9 Game Rules & Fair Play

All games available on the nustal platform are governed by the individual game rules displayed within each game interface. By participating in any game, you agree to be bound by the applicable game rules.

9.1 Random Number Generation

All nustal slot games, table games, bingo games, and fishing games use certified Random Number Generator (RNG) technology audited by independent third-party testing laboratories. This ensures that all game outcomes are random, unbiased, and consistent with the published Return to Player (RTP) percentages.

9.2 Malfunction Policy

In the event of a game malfunction, system error, or communication failure, nustal reserves the right to void affected game rounds and refund the corresponding wagers to the player's Account balance. nustal will not honor payouts generated as a result of a confirmed system error, regardless of the amount displayed.

9.3 Disputed Results

If you believe that a game result is incorrect, you must raise a dispute with nustal support within forty-eight (48) hours of the disputed round. Disputes submitted after this period may not be investigated. nustal's game logs are the definitive record for resolving disputes and shall prevail over player-side screenshots or recollections.

10 Prohibited Conduct

The following conduct is strictly prohibited on the nustal platform. Engaging in any prohibited conduct may result in immediate account suspension, forfeiture of all balances, and referral to appropriate Philippine authorities:

• Providing false, misleading, or fraudulent information during registration or at any point during account operation.
• Accessing or attempting to access the nustal platform from a Prohibited Jurisdiction using VPN, proxy, or other circumvention technology.
• Creating or operating multiple accounts in violation of the Single Account Policy.
• Using automated software, bots, scripts, or artificial intelligence tools to place bets or otherwise interact with the platform.
• Engaging in money laundering, fraud, or any activity that violates Philippine AML law or PAGCOR regulations.
• Colluding with other players or with nustal staff to gain an unfair advantage.
• Attempting to exploit software bugs, errors, or vulnerabilities in the platform for financial gain.
• Engaging in abusive, threatening, or harassing behavior toward nustal staff or other platform users.
• Depositing funds obtained through illegal or unauthorized means.

11 Responsible Gaming

Online gaming on nustal is intended to be an entertaining recreational activity. nustal recognizes that for some individuals, gambling can become problematic, and we take our duty of care seriously as a PAGCOR-regulated platform.

• Deposit and Loss Limits: Players may set daily, weekly, or monthly deposit and loss limits on their Account. Reductions to limits take effect immediately; increases are subject to a 24-hour cooling-off period.
• Session Time Reminders: Players may configure session duration alerts to receive notifications after a specified time spent on the platform.
• Self-Exclusion: Players who wish to take a break from gaming may request a self-exclusion period of between one (1) month and five (5) years, or a permanent self-exclusion. Self-exclusion requests are processed within twenty-four (24) hours and cannot be reversed during the exclusion period.
• Reality Checks: Periodic on-screen notifications reminding players of the time spent and funds wagered during the current session.

For more information on responsible gaming resources available in the Philippines, please visit the nustal Responsible Gaming page.

12 Intellectual Property

All content on the nustal platform — including but not limited to software, game content, graphics, logos, trademarks, text, audio, video, and the overall compilation and arrangement of such content — is the exclusive intellectual property of nustal or its licensed content providers and is protected under applicable Philippine intellectual property laws and international conventions.

You are granted a limited, non-exclusive, non-transferable, revocable license to access and use the nustal platform solely for personal, non-commercial gaming purposes in accordance with this Agreement. This license does not include the right to:

• Copy, reproduce, distribute, publicly display, or create derivative works from any nustal content.
• Reverse engineer, decompile, or disassemble any software component of the platform.
• Use nustal trademarks, logos, or brand identifiers in any manner without prior written consent.
• Frame or mirror any portion of the platform on any external website or application.

Any unauthorized use of nustal intellectual property may result in civil and criminal liability under the Intellectual Property Code of the Philippines (Republic Act No. 8293).

13 Limitation of Liability

To the fullest extent permitted by applicable Philippine law, nustal's total liability to you for any claim arising out of or in connection with this Agreement or your use of the platform shall not exceed the total amount deposited by you into your nustal Account in the ninety (90) days immediately preceding the event giving rise to the claim.

nustal shall not be liable for:

• Loss of profits, revenue, data, goodwill, or anticipated savings, whether direct or indirect.
• Any indirect, incidental, special, consequential, or punitive damages of any kind.
• Service interruptions, technical failures, or communication errors beyond nustal's reasonable control, including force majeure events, acts of God, government actions, or failures of third-party infrastructure.
• Actions or omissions of third-party payment providers, game suppliers, or telecommunications networks.
• Losses arising from a player's failure to comply with security obligations under Section 5 of this Agreement.

Nothing in this Agreement shall limit nustal's liability for death or personal injury caused by negligence, fraud, or fraudulent misrepresentation, or any other liability that cannot be excluded or limited by applicable law.

14 Termination

nustal reserves the right to suspend, restrict, or permanently close your Account at any time and without prior notice in circumstances including but not limited to:

• Breach of any provision of this Agreement.
• Discovery that eligibility conditions under Section 3 are not or are no longer met.
• Reasonable suspicion of fraud, money laundering, or other illegal activity.
• A direction from PAGCOR or any competent Philippine authority.
• Prolonged account inactivity as defined in nustal's Inactive Account Policy.

You may request voluntary account closure at any time by contacting nustal support. Upon closure, any verified real-money balance remaining in your Account (excluding Bonus Credits subject to outstanding wagering requirements) will be processed for withdrawal to your registered payment method, subject to completion of KYC and AML checks.

14.1 Inactive Accounts

An account is deemed inactive if there has been no login activity for a period of twelve (12) consecutive months. nustal will notify you via your registered contact details prior to applying any inactive account fee or initiating account closure. Any applicable dormancy fees and the process for reactivating an inactive account are disclosed in nustal's Inactive Account Policy.

15 Governing Law & Dispute Resolution

This Agreement is governed by and construed in accordance with the laws of the Republic of the Philippines, without regard to its conflict of law provisions. You irrevocably submit to the exclusive jurisdiction of the courts of the Philippines for the resolution of any dispute arising out of or in connection with this Agreement or your use of the nustal platform.

15.1 Informal Resolution

Before initiating any formal legal proceeding, you agree to first contact nustal support and allow nustal a reasonable opportunity — not less than thirty (30) days — to resolve your complaint informally. nustal is committed to resolving player disputes fairly and promptly.

15.2 PAGCOR Complaints

If you are not satisfied with nustal's resolution of your complaint, you may escalate the matter to the Philippine Amusement and Gaming Corporation, the competent regulatory authority overseeing nustal's operations.

16 Amendments to These Terms

nustal reserves the right to amend, update, or replace these Terms & Conditions at any time. Amendments may be made for reasons including but not limited to changes in PAGCOR regulations, applicable Philippine law, platform features, or operational requirements.

When material changes are made, nustal will provide notice through one or more of the following channels: a prominent notice on the platform, an email to your registered address, or an in-platform notification. The updated Terms & Conditions will be published with a revised effective date at the top of this page.

Your continued use of the nustal platform following the publication of amended terms constitutes your acceptance of the updated Agreement. If you do not agree to the amended terms, you must cease using the platform and may request account closure in accordance with Section 14.

17 Contact Information

For questions, concerns, or formal complaints regarding these Terms & Conditions or any aspect of your nustal Account, please contact the nustal support team:

nustal support agents are trained to handle all account, payment, game, and policy queries. For formal complaints that cannot be resolved through support, please follow the dispute resolution process outlined in Section 15.